Refund policy
Returns & Refunds · Worthing Watersports
You may return any eligible item for a refund or exchange within 30 days of receiving your order, without needing to provide a reason. All returns must be registered before items are sent back to us — please don't just pop something in the post without letting us know first.
This page covers cancellations and change-of-mind returns. If your item is faulty, damaged or not what you ordered, please see Faulty, Damaged or Incorrect Items below.
Cancelling an Order Before Dispatch
If you change your mind before your order has shipped, you can cancel it free of charge — no need to wait for delivery and send it back. This is separate from a standard return and is normally quicker to process.
|
Free
Cancellation, No Charge
|
Most Items
Cancel Any Time Before Dispatch
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24 Hours
Bladder Orders Only
|
Most products: you can cancel your order at any point before it's dispatched. Once an item has shipped, the standard 30-day return process applies instead — see Start a Return below, which works without needing to log in.
Bladders: because these are made to order, we place the order with our supplier shortly after you order — so cancellation requests for bladders must be made within 24 hours of purchase. After this window, the order is in production with our supplier and can no longer be cancelled, changed, or returned.
To cancel an order, simply email sales@worthingwatersports.com quoting your order number — no account needed — and we'll confirm your cancellation by email once it's processed. If you do have an account with us, you can also cancel directly from your order history.
Please double-check your order — including bladder year, model, and size — before checking out, as bladder orders can't be amended or cancelled after 24 hours.
Change-of-Mind Returns
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30
Days to Return
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£4.75
Royal Mail Return Label
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Free
Faulty Item Returns
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30
Days to Send Back After Notifying
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How to Start a Return
For eligible small items, the quickest way is through our Royal Mail returns portal. You can also log into your Shopify account and submit a return request, or email sales@worthingwatersports.com quoting your order number.
Submitting a return request does not automatically mean the return is approved. Once reviewed, we'll confirm eligibility and provide return instructions. After notifying us, you have a further 30 days to send the item back.
Return Conditions
Unused and in original condition: Items must be unworn, unridden, and unmodified — exactly as received.
Original packaging: Please return items in the packaging they arrived in, with all tags still attached.
Not sure? If you're unsure whether your item qualifies, contact us before sending anything back. We're always happy to discuss individual cases.
We do not offer free returns for standard refunds or exchanges — but faulty or incorrect items are always covered.
Return Postage Costs
Small items (under 2 kg, smaller than 61 × 46 × 46 cm): We can provide a Royal Mail tracked returns label for £4.75, deducted from your refund. Simply drop the parcel at your local Post Office for scanning and tracking.
Larger or heavier items: Return shipping is the customer's responsibility. If you're unsure about costs for a specific item, email us before sending.
Create Royal Mail Return Label
Exchanges
Want a different size or model? The fastest way is to return your original purchase for a refund and place a new order once the return has been accepted. This keeps things moving quickly at both ends.
Refunds
Once your return has been received and checked, we'll refund your original payment method within 14 days, less any return label cost.
Items We Can't Accept Back for Change of Mind
| Item | Reason |
|---|---|
| Bladders | Made to order — please double-check year, model, and size before purchasing. Can be cancelled free of charge within 24 hours of order; not returnable after that. |
| Personalised / bespoke items | Made specifically for you |
| Sale items | Bought online: 14 days from delivery (rather than 30). Bought in store: no change-of-mind returns. |
| Gift cards | Non-refundable |
| Items with broken hygiene seals | e.g. underwear, cosmetics, earrings |
| Perishable goods | — |
| Hazardous materials, flammable liquids or gases | — |
These exceptions apply to change-of-mind returns only. Faulty items, including bladders, are always covered — see below.
Faulty, Damaged or Incorrect Items
Arrived damaged, or we sent the wrong item? Please contact us immediately at sales@worthingwatersports.com. We'll refund reasonable return postage costs on receipt of proof, and replacement items will be dispatched free of charge. Please inspect your order upon delivery so we can resolve any issues as quickly as possible.
Developed a fault? Please submit a claim through our Warranty Submission Form with photos of the whole product, a close-up of the fault, the serial number and your order number. We'll assess it and liaise with the manufacturer on your behalf.
| When the fault appears | What happens |
|---|---|
| Within 30 days of delivery | You can choose a refund, repair or replacement. |
| After 30 days | We'll first repair or replace the item. If that isn't possible, or doesn't fix the problem, you can have a price reduction or a refund. |
What isn't a fault: normal wear and tear, accidental or impact damage, and misuse are not manufacturing faults.
Manufacturer warranties: many Duotone, Fanatic and ION products carry an extended manufacturer's warranty, which may need registering. This is in addition to your legal rights.
Your statutory rights: nothing in this policy affects your rights under the Consumer Rights Act 2015.
Shipping Policy
Free shipping to mainland England on orders over £50. Due to increased shipping costs, free shipping cannot be offered on every item or to every part of the UK. Some larger or more awkward items — such as kayaks and one-piece paddles — are difficult and costly to ship. Rates are estimated based on size, weight, item value, and delivery location.
If a shipping cost appears unusually high, please email us with your full delivery address and the items you'd like to order — we'll happily provide a more accurate quote. In some cases actual shipping costs may be higher than the checkout estimate; if so we'll always contact you before dispatch and give you the option to proceed or receive a full refund.
Need Help With a Return or Cancellation? Email us at sales@worthingwatersports.com quoting your order number and we'll get back to you quickly. For a faulty item, please use our warranty form. Email Us Start a Return Warranty Claim
Return Address:
Worthing Watersports
St Johns Parade
Worthing, West Sussex
BN12 4HJ