Shipping policy

Now that the UK has left the E.U. anyone buying from outside of the U.K. is liable for their country's import taxes. This is nothing new for people buying from outside of Europe but for all E.U. citizens the following info is really important.

For people in Europe what this means is that you will be charged your country's import fees when the order is ready for delivery. Each country has their own fees, and you should look into them before placing your order, but they will be roughly 20% - 25% of your order cost. 

Before BREXIT you were paying UK VAT on all items that you bought in the UK. But now, since BREXIT, you no longer pay the UK Tax so all items will be 20% cheaper than people buying in the UK. Instead, you will pay your own country's taxes when the item is ready for delivery, they will not be delivered until you have paid.

For people outside of the E.U. nothing changes – you do not pay any UK taxes (VAT) on our website and you will be liable for your own country's import tax. These fees will be charged by the courier when your order is ready for delivery. 

We have no control over these costs, and you will need to research these costs on your government website and take them into account when placing the order as the courier will not deliver your order until these are paid. 

When the courier is ready to deliver, they will get in contact for payment, if you then decide that these fees are too much you are well within your right to refuse delivery but these fees do not go away. Your item will then be returned to us, and we will have to pay the fees as well as return shipping costs, extra customs fees (for coming back into the U.K.) and admin fees. Once these fees are paid we will refund your order minus these extra costs. We will not know the exact amount we will be refunding until we have paid all fees and have the order back with us. 

DELIVERY TO MAINLAND UK

Addition costs for larger items and next day services may apply for locations such as Scottish Islands, Scottish Highlands, Northern Ireland, Isle of Wight, Guernsey, Jersey, Isle of Man, please contact us if you need any advice.

DAMAGE
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’. 
It is your duty to inspect and confirm that the goods are in perfect condition before signing.
If the goods are damaged and not signed for as such, Worthing Watersports cannot accept any liability and the item will not be replaced or reimbursed.

Worthing Watersports reserves the right to refuse any order and will advise the potential purchaser at a reasonable time.

In exceptional circumstances, we may have to contact you if a destination evokes additional charges.​