Returns / Exchanges: Right to Cancel
You can return any item to us without a reason for a full Refund / Exchange. The return must be initiated either by the return form above or notified by email, stating the order number to firstname.lastname@example.org within 14 days of receiving your order.
Once notified you will then have a further 14 days to return your order to us. We do not offer a free returns service for refunds or exchanges.
Your order must be returned in its original packaging with tags and unused. We are happy to discuss any return outside of these terms and will look at each case individually.
For items where we've made a mistake or the item is faulty - we'll refund all postage costs on receipt of postage receipt and dispatch replacements items FOC.
For items simply no longer required or where you the customer has ordered the incorrect size or product, return postage will not be refunded and dispatching out will be chargeable
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, personalised items are unable to be returned to us because of the bespoke nature of the item unless it is faulty or damaged.
what you can’t send back
Unfortunately, some items are non-cancelable and non-refundable:
- Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the Partner to all customers), is personalised or otherwise can't be resold due to a bespoke element
- Perishable products (like food or flowers)
- Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
- Personal items sold with a hygiene seal (like earrings, cosmetics or underwear) where the seal is broken, and material face masks
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.