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Returns / Exchanges: Right to Cancel
You can return any item to us without a reason for a full Refund / Exchange. The return must be initiated either by the return form above or notified by email, stating the order number to firstname.lastname@example.org 14 days of receiving your order.
Once notified you will then have a further 14 days to return your order to us. We do not offer a free returns service for refunds or exchanges.
Your order must be returned in its original packaging with tags and unused. We are happy to discuss any return outside of these terms and will look at each case individually.
For items where we've made a mistake or the item is faulty - we'll refund all postage costs on receipt of postage receipt and dispatch replacements items FOC.
For items simply no longer required or where you the customer has ordered the incorrect size or product, return postage will not be refunded and dispatching out will be chargeable
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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We also live nearby so please message if need help out of hours
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We plant a trees and offset our carbon. Check out our forest HERE
Watersports equipment can be complicated, please message or call for help/advice